Frequently Asked Questions

We’ve designed the process to be as simple as possible. You’ll get a free account in our custom, market-leading online client area, where you will:

1. Set up your default settings, which will be used as the default as you upload future projects. 
2. Create a new project, edit the default settings and provide instructions for that specific project, and upload your footage. 
3. Place your order and make the payment. 
4. Click on the project page to view your project’s status, including an estimated ETA. Once started, you will receive the edited video for your review within 14 days. 
5. Preview the edited video using the Frame.io link and request revisions or approve the video as-is. 
6. Download the final project files and dazzle your clients with an awesome wedding video with a quick turnaround time.

We deliver our projects super fast: within 14 days from the start date. If you’d like your project within 7 days, you can add on a 30% rush fee. 

The project start date depends on our availability. We highly recommend adding your projects to the “Upcoming Projects” section of the client area so that we can schedule our resources to accommodate your deadlines even during busy seasons.

When filling out the new project form, you can link to your folder with RAW files. We use Dropbox, but can accept files from any major cloud storage platform, such as Google Drive, WeTransfer, etc. If you don’t have your own cloud storage, you can request a Dropbox upload link from us in the client area. 

We will deliver versions ready for your review in Frame.io, which is embedded in our client area. Once you approve our work, you will receive the deliverables on Dropbox.

We accept all common video formats from 360p to 8K, including Insta360 and GoPro.

We work in Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve. We work in the latest version of the editing program by default. If you want to make sure the project file can be easily opened in your software, please let us know your program version in the project notes.

Yes! This is a cornerstone of our service. Before starting, we’ll ask you to submit details about your business, and style. We’ll also ask for instructions related to the specific project, and encourage you to include as many details as possible. After reviewing the questionnaires and studying the reference videos you submit, we’re confident that we can match your style. 

Still, video editing is a creative process and our vision of a good wedding movie can be different from yours. That’s why we include revisions with every project. 

To learn more about our process of understanding and matching your style, check out this blog.

For your first project, we include unlimited edits. This is a crucial part of the process for us to really nail your style, and we’re committed to making revisions until it’s right. For all future projects, two rounds of revisions are included, with the ability to purchase more.

Yes, you can request a music change even after editing has begun or been completed. However, please be aware that an additional fee may apply. The cost will depend on the complexity and the extent of the changes needed to incorporate the new music into your video.

We can work with videos of any length, from 15-second Instagram Reels to extra-long documentary films.

We can’t promise miracles, but our editing wizards will go above and beyond to correct stabilization, exposure, sound, and so on. We’ll combine our skills with AI tools such as Topaz, Waves, Adobe Podcast and others to deliver the best output using the materials given. Please reach out to us before ordering if you have concerns about footage quality and give you some ideas of what is possible before you buy.

Yes, sure. We work with PluralEyes, Adobe Premiere Pro, DaVinci Resolve, and Final Cut Pro functions, but in extremely difficult cases, we can also sync audio manually.

We’re happy to meet your needs for music, whether that’s selecting some for you or using what you provide. If you choose the former, we’ll get music from our MusicBed and Track Club subscriptions. If the latter, just upload your specific music in the client area and describe where you want it placed.

Sure! Just let us know you want titles in the project instructions. You can even specify what fonts you want used for titles. If it’s available in Google Fonts, we can get it ourselves, or you can upload specialty font files in the client area.

Yes, if it’s needed to follow your style.

You tell us! You can select your exporting settings in the client area.

When your edited video is complete, we’ll send you a link to view it in Frame.io. That’s where you can watch and make comments requesting revisions (if you even want any — many clients don’t!), or download the final rendered videos. Once the video is approved, you’ll get links inside your client area to download the final rendered videos via Dropbox.

Yes, the project file with all assets is delivered with the rendered videos.

If it takes too long to upload your footage in the client area, you can send us proxy files. When the video is ready, we’ll send you the video for review and the project file with all assets. You can export the video with original files on your side. Here is our blog article that explains the process in detail: https://bridengroom.video/what-are-video-proxies-and-how-to-create-optimized-media/

Our standard packages include footage up to 1Tb, and up to three cameras. If your footage is larger than that, or was shot with four cameras or more, there will be an additional fee to process the extra data. This fee will be automatically calculated and added to the project price when you order a new project in the client area.

Yes! Our large team includes editors who speak different languages. We also use AI software and special plugins that help us understand speeches in foreign languages.

1. Create a new project, provide instructions for that specific project, and upload your images.
2. Place your order and make the payment.
3. Click on the project page to view your project’s status, including an estimated ETA. Once started, you will receive the edited photos for your review within 14 days.
4. You’ll receive a Dropbox link with the edited photos where you can leave feedback or approve them as-is.
5. Download the final gallery and impress your clients with awesome wedding photos in a quick turnaround time.

We deliver our projects super fast: within 14 days from the start date. If you’d like your project within 7 days, you can add on a 30% rush fee.

The project start date depends on our availability. We highly recommend adding your projects to the “Upcoming Projects” section of the client area so that we can schedule our resources to accommodate your deadlines even during busy seasons.

We have a proprietary client area that you’re going to love. It makes uploading your files, reference photos, instructions, and other aspects of project management super easy. This is also where you’ll submit revision requests for our edits, and download your final galleries.

We accept all common photo files. We even accept cell phone photos.

We work in Adobe Lightroom.

Absolutely! This is the backbone of our service. Before starting, we’ll ask you to submit details about your business, and style. We’ll also ask for instructions related to the specific project, and encourage you to include as many details as possible. After reviewing the questionnaires and studying the reference photos you submit, we’re confident that we can match your style. 

Still, photography editing is creative and our vision may be different from yours. That’s why we include revisions with every project and provide a Sample Edit feature, allowing you to preview 10-20 color-corrected photos before we proceed with editing the entire gallery.

For your first project, we include unlimited edits. This is a crucial part of the process for us to really nail your style, and we’re committed to making revisions until it’s right. For all future projects, two rounds of revisions are included, with the ability to purchase more.

We can’t promise miracles, but our editing wizards will go above and beyond to correct color, exposure adjustments, white balance and so on. Please reach out to us before ordering if you have concerns about raw files quality and we give you some ideas of what is possible before you buy.

When your gallery is edited, we’ll send you a Dropbox link. That’s where you can make comments requesting revisions, or download the final photos.

Absolutely! You can request black and white edits at no extra cost. Simply let us know which photos you’d like transformed, or leave it to us to select the ones that work best in black and white.

Our pricing varies depending on the project size, deadline, and other factors. You can find our base pricing here. You will receive your full price quote inside the client area once you select the specifications for your project. If you have any special requests, please write to [email protected] so that we can give you a custom quote in advance.

You will pay for your order when it is placed. We accept debit and credit cards, and ACH bank transfers, using Stripe as our payment processor. You can download invoices after payment, and we are also happy to provide tax documents, if needed.

We can do payment plans by request. Please email us to discuss more.

We include revisions with each of our projects (unlimited revisions during your first project, and two rounds of revisions for every project afterward). Those revisions must take place during the 30-day period after your first draft is delivered. Once 30 days have passed, we mark the project as “approved”. Revisions can be requested outside of the 30-day period, but will incur an extra fee depending on the amount of work required.

It depends on the number of edits, and is billed at an hourly rate.

Yes, we have a discount for studios that shoot more than 50 weddings per year. Just drop us a line at [email protected] and we’ll discuss what we can offer in your case.

We securely store all of your files on Dropbox. We can restore files if something was deleted within the last 180 days.

We keep footage and raw photos for four months before deleting it from Dropbox. Project files with all assets are kept for one year.

We do not use nor share any raw footage or photos outside the company unless you give us prior approval.

No problem. Our service is white-label by default, meaning we’ll never let someone know that we put our hands on your projects unless you give us permission to do so. All the examples you might see on our website or on social media were posted after receiving written consent from our clients.